Information Collection Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a physical address, other contact information, title, occupation, industry, and other information when needed to provide a service you requested. When you visit this site and engage in certain activities, SureClinical may request certain personally identifying information about you. For example, when you request information about SureClinical services, we may ask you to provide certain information about yourself such as your name, address and company information. SureClinical may use this information to respond to your request, and to keep you informed about existing or new service availability or improvements, special offers, and other information about SureClinical services. If you already are a customer of SureClinical, meaning that you have signed a Services Agreement (“Customer”), you may request access to your account and information related thereto. As part of the process of giving you access to your account, we may request information that identifies you as a customer, such as your password and/or login information. SureClinical encrypts all such customer-identifying information provided to us. We recommend that you not divulge your password to anyone, since you are responsible for any activities undertaken through use of your password access, whether by you or by someone else. SureClinical will disclose information (both personally identifiable and in the aggregate form) if legally required by subpoena, warrant or other legal process that SureClinical finds, in its sole discretion, to be valid and enforceable. When you, as a visitor, visit this Web Site you can surf the site anonymously and access important information without revealing your identity. However, if you are a customer seeking access to a restricted area, you will be required to identify yourself using pre-agreed login and/or password information.
Security/Encryption SureClinical protects your privacy. All communication between the web browser and our cloudservers is encrypted. All SureClinical application servers have their own firewalls to protect your data. These firewalls are continually tested to ensure your security. SureClinical may store credit card. If such information is stored, it is stored only for the purpose of satisfying your monthly recurring obligation to SureClinical, if any. SureClinical employees do not have direct access to your password because all passwords are encrypted in our database. The original password cannot be accessed even outside the system as passwords are never transmitted in plain text. Should you forget your password, please contact us and we can help you to reset your account and choose a new password.
Credit Card Payments SureClinical may offer you the option of paying your monthly recurring fees using a credit card. All cardholder information entered on the SureClinical website is encrypted for your protection. We collect cardholder information solely for the purpose of processing your payments. Such information is used only by SureClinical personnel directly involved in the processing of your transactions.
Dispute Resolution Mechanism SureClinical is committed to resolving our customers’ privacy concerns. Individuals should work directly with their assigned Account Managers and/or Service Delivery Managers to address concerns arising from SureClinical’s use of private information. If unable to address the issue via the assigned account team, individuals should contact SureClinical directly via e-mail at firstname.lastname@example.org stating the suspected misuse of information. For SureClinical’s European Union customers, individuals may also appeal to the European Data Protection Authorities (EDPA) for redress of disputes. The appropriate EDPA can be found via the European Data Protection Supervisor resource page: https://ec.europa.eu/justice_home/fsj/privacy/eusupervisor/index_en.htm