Product Pricing FAQ
SureClinical is focused on providing SaaS products with exceptional value. All of our connected eClinical applications products and packages include a collaboration platform that includes trusted signing, connectivity to external apps, extensibility and much more – typically at a price that is half the price of comparable offerings. If you need assistance with the configuration and pricing on any of our products, please contact us so we can create a configuration that meets your specific business needs.
Find out how going digital with SureClinical can help your organization pursue the fastest path to success. Click on a link above to go to the FAQ section you need more information about.
Application Pricing FAQ
Q: What Applications does SureClinical Offer and who can use them?
A: SureClinical offers applications that link all stakeholders in a clinical trial, whether internal or external. We offer a broad range of applications for clinical project management (SureCTMS), clinical document management (SureETMF), clinical site management (SureISF), and clinical quality management (SureQMS).
Users of our applications range from clinical research organizations, BioPharma sponsors, clinical research sites, clinical suppliers, partners and other stakeholders in the clinical product lifecycle who seek to accelerate clinical trial timelines with measurable quality.
Regardless of the application package that you select for your clinical trial study, each SureClinical application package includes an easy to use, easy to learn and easy to deploy set of features.
Our platform set of cloud options, with support for multi-currency finance, zero-footprint web, mobile and desktop clients, Adobe Digital Certificate Signing, Workflows and more.
Q: What is the fee to setup a new study with SureClinical?
A: Unlike other vendors who charge thousands of dollars and take months to setup a study, we don’t charge any fees for standard study startup — you can create a new study in as little as five minutes with our cloud.
Q: I have multiple clinical studies. Can I have multiple studies running concurrently?
A: Yes. We allow you to select application packages based on the size and phase of your clinical trial need. You can mix application packages based on your needs and manage them centrally from our cloud based console. Regardless of the packages that you select, you get the same feature set for all packages, from a small starter study all the way to a mega-study with thousands of study subjects.
Q: How many users can I have for a study?
A: With SureClinical applications, we provide you with a base number of users who can access all of your studies. As you need additional users, you simply add them and you will automatically be invoiced. If you can forecast the number of users over multiple years, you can take advantage of our multi-year volume discounts.
Q: How many sites can I have for an ETMF study?
A: Each SureETMF application packages includes licensing based on the number of sites per study. If you need more sites than we provide for the eTMF application package that you select, you can add additional sites or you can upgrade for a fee (does not apply to the starter package, eTMF 100).
Q: What happens at the end of my study?
A: Unlike other cloud vendors, we make it very simple to export your documents and metadata from your eTMF at any time. However, if you maintain your subscription, you can start a new study and can continue to access completed studies in perpetuity. For completed studies that you wish to lock from further editing, we offer SureArchive, which provides long-term cost-effective cloud storage for access by inspectors, auditors and stakeholders via a portal. Our goal is that you see the value in maintaining SureClinical’s service for all of your regulatory document needs. This is our commitment to you. With our CTMS application, your project data remains on our cloud as long as you maintain your subscription. Our goal is that you see the value in maintaining SureClinical’s cloud service for all of your clinical trial needs. This is our commitment to you.
Q: What is SureArchive?
A: SureArchive is a secure Part 11 compliance validated cloud-based ETMF archiving service for completed studies. It offers web access to documents, reports, medical images and the SureETMF audit trail for the completed study. Any named user can access SureArchive, such as internal team members or even agency inspectors or auditors. SureArchive has a pre-defined limit of three named users per study archive. SureArchive offers full use of SureETMF for three months or until you lock your study, whichever occurs first. At study lock your ETMF archive becomes read only. Additional SureArchive users can be added for a fee; please contact us for a quote.
Q: Can I migrate documents or data from a different ETMF vendor to SureArchive?
A: Yes. Whether you have paper documents or data from another ETMF vendor, SureClinical can help you migrate your existing ETMF data to our cloud archiving service. SureArchive migration and QA services are available through our clinical concierge services team. Please contact us for a quote.
Q: What are the training options?
A: SureClinical believes that training your staff is critical to your success using our clinical trial applications, and user training is also required by the FDA under 21 CFR Part 11 for compliance. We provide multiple training options including on-demand video training, webinars and live training. Given the size and complexity of your engagement, we tailor different training packages to fit your needs. All trainees receive a certificate of training completion. We also provide additional services from advance configuration, process re-engineering, form development and program management, to name a few.
Platform Pricing FAQ
Q: What comes with the SureClinical Platform?
– SureEsign – Part 11 compliant trusted document signing
– SureHub – Internal and External Team Hubs for collaboration, sharing and signing
– SureNetwork – Accelerate Clinical Team building with a private clinician network
– SureCompliance – Continuous Compliance and system validation for the Eclinical Ecosystem
– Plus, SureWorkflow, SureForms, SureMeet, SureDrive, SureConnect, and SureLearn.
Q: What is the fee to setup the SureClinical Platform?
A: Unlike other vendors who charge thousands of dollars and take months to setup a Part 11 compliance validated enterprise collaboration platform, we don’t have a standard setup fee charge. Our system is so easy to use that you can create and configure your new system for your organization in as little as five minutes with our setup wizard.
Q: Do I need to buy Adobe digital signing certificates?
A: SureClincal provides digital signing certificates from Adobe for each named user. We provide two types of certificates: High-trust digital signature certificates that are validated on trust lists for up to 15 years, or our standard certificates. Other free digital signing certificates on the market are only valid for a year, and then expire, which isn’t consistent with the retention period of clinical documents. We believe this higher trust level is what discriminating clinical practitioners both desire and need to comply with varying regulations across geographies.
Q: What are the SureClinical Platform training options?
Training your staff is critical to your success using our clinical trial applications, and user training is also required by the FDA under 21 CFR Part 11 for compliance. We provide multiple training options including on-demand video training, webinars and live training. Given the size and complexity of your engagement, we tailor different training packages to fit your needs. All trainees receive a certificate of training completion.
License Pricing FAQ
Q: What type of license agreement do you have?
A: We have a MSA (Master Subscription Agreement) that gets entered into between SureClinical and your company. You can read more about our MSA here. SureClinical provides customers access to a proprietary, health sciences, software-as-a-service known as the Services, via the Internet on a subscription service basis. The Services, among other things, enable You to acquire, classify, complete, sign, manage, archive your clinical trial regulatory documents, forms and projects via the SC’s proprietary technology.
Q: How long are the terms of your Subscription Agreement?
A: You can enter into an agreement for 12 or 36 months.
Q: What are the payment options?
Q: Is a SureClinical Platform a requirement?
A: Yes, the SureClinical platform user license is required for each application and platform user. Our platform provides continuous compliance and audit-readiness. Additionally, platform users get the SureEsign digital signing, SureHub, and more. For the best value, consider our Application Bundles which package multiple eClinical applications along with a platform for each user.
Q: Are there overages or hidden fees?
A: In most cases SureClinical provides plenty of space for you to run your studies without any additional fees. However, if you approach or exceed space or bandwidth limits, we may proactively reach out to you to increase your resource utilization package to best meet your needs.
Q: What is your company’s mission?
A: At SureClinical, we empower clinical and quality teams with solutions that automate, streamline and accelerate the delivery of new treatments to patients globally.
Q: Who are SureClinical’s customers?
A: We’re honored to serve global teams and customers in these areas:
Life Sciences – BioPharma
- Sponsors, CROs, Clinical Research Sites
- Clinical Operations, R&D, Quality
Life Sciences – Devices and Treatments
- Sponsors, CROs, Clinical Research Sites
- Clinical Operations, R&D, Quality
Q: What products does SureClinical offer?
A: SureClincal offers products in three main areas:
- – Eclinical Applications (ETMF, CTMS, ISF, QMS, SureArchive)
- – Eclinical Platform
- – Eclinical Intelligence Suite